Every GrowthBowl engagement — SEO, ads, content, web development, or growth consulting — is custom-built around your business. This policy explains, in plain terms, when refunds and cancellations apply.
By engaging our services, you agree to the terms below. Because outcomes depend on market conditions, platform changes, and client collaboration, results themselves are never grounds for a refund.
Refund requests are reviewed case-by-case. As a general rule:
- Duplicate or incorrect billing
- Cancelling before work begins
- A service we can't ultimately deliver
- Work already started, delivered, or in progress
- Ad spend or other costs already incurred
- Delays from client-side approvals or access
- Outcomes shaped by market conditions
All custom work — strategy, design, content, or code — becomes non-refundable once we start building it. Final refund decisions rest with GrowthBowl management.
Costs paid on your behalf to platforms and vendors — ad spend, domains, hosting, software — are non-refundable once processed. We act only as an intermediary and can't reclaim funds already spent.
Approved refunds go to the original payment method where possible; your bank's own processing time may add to this.
If something feels off with your billing, email us first — most concerns are resolved within 15 business days. A chargeback filed before reaching out may pause active work until things are settled.
All formal refund or cancellation requests must be submitted in writing via email.